The
Roscongress Foundation presented a project for new hotlines for social and
charitable foundations at the #WEARETOGETHER International Civic Forum. During
the coronavirus pandemic, the Foundation served as a general partner of the
All-Russia People’s Front in organizing and coordinating the work of a unified
round-the-clock call centre for inquiries from elderly and disabled citizens,
medical workers, families with children, and other people in need of support.
Hotlines for spiritual, psychological, and children’s assistance in addition to
a call centre for tourism cashback were also set up as part of the
#WEARETOGETHER campaign.
Several new hotlines for social and charitable projects continue to work
now. The Roscongress Foundation’s partners include the Right Direction
Charitable Medical Aid Search Service and the Circle of Kindness Foundation to
Support Children with Severe and Rare Diseases.
«The ‘We Are Together’ hotline has been one of the
most far-reaching acts of kindness in Russia since the start of the COVID-19
pandemic. It was only possible to implement
such a complex and important project thanks to combined efforts, the proper
coordination of business processes, and the synergy of partner resources and
technologies. We are proud to share this experience so that organizers of other
socially significant projects can use it to implement new social initiatives,» Head of the Marketing, Information, and PR Division of the Roscongress Foundation’s Delegate Management
Directorate
Maria Sakovich said.
The Roscongress Foundation devotes
special attention to the employment of people with limited mobility and people
with disabilities and provides an opportunity to work remotely from any city.
«We recruit talented people from all over the country, train them, install the
necessary software, and link them up to full-fledged work at our biggest forums
and events. We see a high level of activity and are happy to support them since
we realize how important such support is,»
Deputy CEO and Head of the Roscongress Foundation’s Delegate Management Directorate Maria Kiseleva said.
Right Direction General Director Anton Yaremchuk noted the importance of
organizing the Forum and presenting such projects: «The guests of the
#WEARETOGETHER Forum are familiar with the social theme. Volunteers know many
people who need help by the nature of their work. If a family has a child who
needs medical assistance or assistance with payment for travel to get treatment
or accommodation, volunteers can direct the family to our service’s hotline and
see to it that they contact the Right Direction Medical Search Service. We are
grateful to the Roscongress Foundation for their help and for setting up the
hotline.»
The Roscongress Foundation’s call centre has
been working with participants in congress and exhibition events for over ten
years. In March this year, it was awarded the ‘High Jury Approval’ prize in two
Crystal Headset categories — ‘Most Effective Peak Load Management’ and ‘Best
Anti-Crisis Technology Application and Partnership’.
The #WEARETOGETHER International Civic Forum is
taking place in Moscow on 2–5 December. The organizers are the Federal
Agency for Youth Affairs and the DOBRO.RF platform. This year, the Forum is
being held in the run-up to Volunteer Day and under the auspices of UNESCO.
