The Dasha.AI conversational artificial
intelligence system made its European debut at the Russian-British Business
Forum V. The Russian-made invention is the latest solution to reduce call
centre costs with a combination of human-like robotic behaviour and innovative
algorithms to process the information it receives.
The Russian-British Business Forum (RBBF) is
the largest Russian business event held abroad. The Forum is held under the
auspices of the Russian Ministry of Industry and Trade and is organized by the
Trade Representation of Russia in the United Kingdom jointly with the
Roscongress Foundation. This year, the Forum, which was attended by more than
1,000 people, is devoted to the theme of ‘Digital Industries and
Infrastructure’. The panel sessions and roundtables are focusing on various
sectors from banking services to urban studies.
One of the main
European premieres was the presentation of the Dasha.AI artificial intelligence
system. The modern application Dasha is essentially a full-fledged virtual
manager that is capable of calling potential and existing customers, selling
services, and answering questions in different languages.
«Artificial
intelligence systems and neural networks are the meta-level in the service
sector today and can serve different segments of the economy. Such developments
could provide a serious impetus to any company’s business. It’s very important
that Russia not only has innovative developments, but has also been able to
successfully and efficiently apply them and bring them to European markets. We
reaffirmed this once again today at the premiere of the Dasha.AI system,» Trade
Representative of Russia in the UK Boris Abramov said.
One unique
feature of the system is its hybrid speech synthesis technology. The speech
segments recorded by the speakers — syllables, words, phrases, and whole
sentences — are combined into the necessary phrases using special algorithms with
natural intonation and speech behaviour. Dasha is capable of formulating the
same idea in different ways, inserting filler words, and sometimes even
interrupts people. In order to recognize natural speech, Dasha.AI uses the
programme interfaces of Yandex and Google as well as its own developments. All
of Dasha’s interaction with live people helps it to learn and improve its algorithms.
The
invention’s creators claim that 95% of the people who interact with Dasha
cannot distinguish it from a regular person, but the team is not planning to
rest on its laurels.
«Sooner or
later, conversational artificial intelligence will be used wherever technology
can replace humans. It’s inevitable. We are doing everything possible to become
leaders in this field,» said Vladislav Chernyshov, the company’s CEO and
co-founder.
The company
has actively been working on the Russian and U.S. markets for two years and has
already implemented a number of pilot projects. Over time, the range of use of
artificial intelligence in these projects has become much broader. Dasha
primarily works in the banking, finance, insurance, and technology sectors. Today,
the technology’s capabilities are seeing the highest demand in NPS surveys,
delivery confirmation, additional sales, scheduling doctor appointments, and
also replacing first-line operators on incoming calls.
The RBBF
traditionally not only serves as a platform for discussions and negotiations,
but also helps to draw the attention of British business to Russian inventions and
to engage with them directly.
