This report of the World Economic Forum (WEF), developed in collaboration with Mercer, brings together key insights and lessons from the COVID-19 crisis response of the global industrial community, as well as opinions of the chief human resources officers (CHROs) from leading global employers. This report is intended as a call to action for companies and organizations globally to update and reset their future of work preparedness agendas for a more relevant and inclusive post-pandemic «new» future of work.