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Consumers and the new reality: preparing for changing customer needs, behaviors and expectations

Research
28 July 2020

KPMG’s research focuses on online shopping, outlines the current trends and provides some advices to the companies that are looking for the new solutions.

Nowadays, the purchase of goods and services is gradually moving into the online space. Traditional ways of trading are giving way to new ones, online stores are competing for customers. The COVID-19 pandemic has strengthened the position of online suppliers. There are several trends that companies have to take into account, among them: a decrease of consumption, awareness of new technologies. If the organization is planning to operate in effective way in the new world, it should increase investment in digital technologies and compete for customer’ confidence.

Anlytics on the topic

All analytics
Research
21 May 2020
Brand growth in times of crisis

The publication by Ipsos is focused on specific aspects of brand strategies in the context of changing consumer behavior and economic uncertainty caused by the COVID-19 pandemic.

Articles
28 April 2020
How to Remain Remotely Agile Through COVID-19

One of the pillars of agile ways of working is team collocation. Study after study shows that teams that work together in the same place report higher productivity and effectiveness and better decision making. So, what happens when a disruption such as coronavirus renders collocation inadvisable if not impossible? Can team members working in remote locations still be agile?


Research
13 June 2022
Trade and Development Report 2021

This report by UNCTAD deals with global trends in economy, trade, and sustainable development.

Research
29 May 2020
Options to Support Incomes and Formal Employment During COVID-19

The note reviews policy options to mitigate the (formal) employment impact of COVID-19, many of which are being deployed by governments.