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Consumers and the new reality: preparing for changing customer needs, behaviors and expectations

Research
28 July 2020

KPMG’s research focuses on online shopping, outlines the current trends and provides some advices to the companies that are looking for the new solutions.

Nowadays, the purchase of goods and services is gradually moving into the online space. Traditional ways of trading are giving way to new ones, online stores are competing for customers. The COVID-19 pandemic has strengthened the position of online suppliers. There are several trends that companies have to take into account, among them: a decrease of consumption, awareness of new technologies. If the organization is planning to operate in effective way in the new world, it should increase investment in digital technologies and compete for customer’ confidence.

Anlytics on the topic

All analytics
Research
15 May 2020
Overview of Deloitte’s ‘The world remade by COVID-19’

There is a number of scenarios for societal and business impact of the coronavirus situation. Deloitte experts offer three scenarios of what awaits us in the next 1.5–2 years under new conditions. Those scenarios can be used for short- and medium-term strategic, operational, and financial planning.

Articles
21 May 2024
The Path Competencies Are There. Many goods to a Multipolar World

Russia’s ‘eastward turn’ is not just a response to geopolitical challenges. We are witnessing the birth of a new multipolar world, in which Russia and the countries of the East will emerge as key players

Expert opinion
6 May 2020
It Is Important to Be Flexible: How Start-ups Reshape Their Business during the Crisis

Innovations industry is feeling the effects of the COVID-19 crisis too: many start-ups have ended up in a risk zone. Yet, there are those who managed to reshape their business in time to fit the current needs. Ekaterina Petrova, Managing Director of GenerationS Corporate Accelerator told of successful examples in its experience. Many of them will have representatives at the Science Fest International Festival of Science and Innovation that the Roscongress Foundation will hold on 24–26 July 2020.


Research
26 March 2018
Financial Technologies: New Infrastructure Opportunities in the Capital Markets

Investments in the infrastructure of capital markets in the sphere of financial technologies are growing rapidly. For companies, the key aspect is the attitude to financial technologies not as a strategy, but as a means of achieving strategic priorities.